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Please read these Terms and Conditions (“Terms”) carefully prior to purchasing Anne Health’s services.
If you’re unsure about anything in these Terms, please contact us at hello@anne.health. Our team is here to help.
You can review the most current version of the Terms at any time on this page.
1.1 These Terms of Service apply to all users of our services and form the basis of the agreement (“Agreement”) between you and Anne Health.
1.2 These Terms should be read along with our Privacy Policies found here on our policies page
1.3 By using our services, you agree to be bound by these Terms, which will take precedence if there is any conflict between these Terms and any other policy. If there is any inconsistency between these Terms and any marketing material, these Terms will take precedence.
1.4 Anne Health may update, change or replace these Terms from time to time to reflect changes in relevant laws and regulatory requirements; and to make minor technical adjustments and improvements.
These are changes that do not affect your use of the Services and will be communicated to you by email or notification on our website. Continued use of the Services after changes constitutes acceptance of the updated Terms.
2.1 In these terms and conditions, we use “we” or “us” or “our” or “Anne Health” to refer to Anne Trans Healthcare Limited (registered company number 15887376).
2.2 Our registered office address is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
2.3 You can find everything you need to know about us, Anne Trans Healthcare Limited, on our website.
3.1 Service options, including Membership Levels are displayed on our membership page (“Services”).
3.2 Services may be customised at our sole discretion, depending on your needs. We are never obliged to do so.
3.3 We are not a healthcare provider. We do not employ doctors, prescribers or pharmacists. All prescribing services remain wholly independent of us (please see clause 12 below for further details).
4.1 Subject to any alternative arrangements agreed with us, you are responsible for settling the cost of our Services with which you engage.
4.2 The Membership Fee (“Membership Fee”) is payable monthly, in advance, for the duration of your contract with us (“Membership Period”).
The Membership Period commences upon payment of the joining fee (“Joining Fee”, also referred to as “Set Up Fee”); therefore, the first payment will be calculated on a pro rata basis based on the date you join and the recurring payment date.
4.3 Where a change to your payment date occurs, we will issue pro rata invoices to reconcile Membership Fees due for the period between the original and revised payment dates.
4.4 All Membership Fees must be paid by direct debit or by any other payment method we make available and approve from time to time.
4.5 You authorise us to collect the Membership Fee automatically each month for as long as the Membership remains active, unless the Services are terminated earlier in accordance with these Terms.
In such cases, your membership will remain active until the end of the period covered by your most recent monthly payment.
4.6 Membership Fees paid in advance are non-refundable except where required by law or where the Agreement is terminated in accordance with these Terms, in which case a pro rata refund may be issued for any Services paid for but not yet provided.
5.1 If we’re unable to collect any payment you owe us:
5.1.1 We will try to collect payment from the date of the first failed attempt; and
5.1.2 We reserve the right to charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate at our discretion. This interest accrues daily from the due date until the date of actual payment of the overdue amount. You will pay us the interest, together with any overdue amount.
5.2 Access to the Services is conditional upon full payment of the Membership Fee in advance. We reserve the right to immediately suspend or withhold the Services if payment is not received by the due date.
5.3 We reserve the right to terminate your membership after 30 days of non-payment of the Membership Fee.
6.1 Anne Health may increase the Membership Fee annually. We will notify you of any increase within 30 days of the effective date of the change. If you do not wish to continue your Membership, you must email hello@anne.health to terminate the contract before the increased Membership Fee takes effect. If you do so, you will receive a refund for any services paid for in advance but not yet received.
7.1 Anne Health may suspend the supply of a Service in order to:
7.1.1 deal with technical problems or make minor technical changes; or
7.1.2 update the Service to reflect changes in relevant laws and regulatory requirements.
7.2 We will contact you in advance of a suspension of a Service under clause 7.1, unless the problem is urgent or an emergency. If we suspend a Service, we will adjust the Membership Fee so you don’t pay for it while it is suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than 60 days you can contact us at hello@anne.health to end the contract and we’ll refund any sums you’ve paid in advance for Services you won’t receive.
8.1 Membership for our Services is provided on a subscription basis with a minimum Membership Period of 12 monthly payments (“Minimum Membership Period”).
8.2 Unless otherwise terminated in accordance with these Terms, your Membership will automatically renew at the end of the Minimum Membership Period and continue on a monthly basis, unless you notify us via email to hello@anne.health that you do not wish to continue.
8.3 To cancel your Membership after the Minimum Membership Period has expired, you must notify us via email to hello@anne.health with at least 30 calendar days’ notice.
9.1 Prior to our providing any Service to you, you must make a Membership request and pay the Joining Fee.
9.2 Where your Membership has lapsed or been terminated for a period exceeding 30 days, we have the sole discretion to require you to pay the Joining Fee again upon reactivating or reapplying for membership.
9.3 For details of the membership process, please see Your Guide to Joining Anne Health
9.4 We will review the information provided during this process and email confirmation of the Membership Level of the services to be offered.
9.5 Service options, including Membership Levels, are displayed on our website on our membership page.
9.6 You may contact us to advise how you would like us to amend our Membership Offer to you. We will consider your request and may issue an amended version of our Membership Offer to you; however, we cannot guarantee that we will accept such changes.
9.7 We reserve the right to reject a request for Membership at our sole discretion.
9.8 If your Membership request is rejected, we will notify you as soon as reasonably practicable and refund any payments made.
10.1 You have 14 days from the date you pay us the Joining Fee to change your mind and cancel your Membership (“Cooling-off Period”), but any costs incurred for Services accessed during the Cooling-off Period will be deducted from your refund.
10.2 If you change your mind during the Cooling-off Period and wish to cancel your Membership, contact our Team at hello@anne.health. We will refund you as soon as possible, and within 14 days of your notice that you’ve changed your mind. We will refund you using the same payment method you used. We don’t charge a fee for the refund.
10.3 After the Cooling-off Period has expired, any cancellation requests made prior to the expiry of the Minimum Membership Period may only be granted at our discretion.
11.1 We will collect and process information about you in accordance with the Privacy Policies, available on our policies page
11.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policies, which explain what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
11.3 As part of our services to you, we will collect personal data relating to your health, which is classed as a “special category” of personal data under Data Protection Legislation (as defined below). As part of the intake process, we will seek your consent to process your personal data. If you do not consent, then we will be unable to provide the Services to you.
11.4 For the purposes of this clause 11, “Data Protection Legislation” includes the General Data Protection Regulation (EU) 2016/679 as incorporated into United Kingdom law by the Withdrawal Act 2018 (UK GDPR) and any national implementing laws, regulations and secondary legislation relating to data protection and privacy, as amended or updated from time to time, in the United Kingdom, as well as any successor legislation to the UK GDPR and Data Protection Act 2018.
11.5 We may anonymise your personal data for research or statistical purposes and if we do so, we may use this information indefinitely without further notice to you. If we can’t practically ensure the data is anonymised, we will contact you to explicitly request consent to use your personal data.
12.1 Any Independent Healthcare Professional is an independent contractor of Anne Health and is entirely separate from us.
12.2 It is solely your decision whether to seek support from any Independent Healthcare Professional identified by us. The Independent Healthcare Professional will have their own independent duty of care to you and/or the Minor in relation to any treatment they provide.
13.1 The following provisions set out our entire financial liability to you in respect of any claim under or in connection with these Terms or our Services.
13.2 Please note that nothing in these Terms excludes or limits our liability for:
13.2.1 death or personal injury caused by our negligence or the negligence of our staff or contractors;
13.2.2 fraud or fraudulent misrepresentation; or
13.2.3 any of our liabilities that cannot be restricted or excluded by law.
13.3 Subject to any liability described in clause 13.2 which is not excluded, we shall not be liable to you for any:
13.3.1 loss of profits;
13.3.2 loss of business;
13.3.3 loss or corruption of data or information;
13.3.4 loss of anticipated savings;
13.3.5 economic loss;
13.3.6 property damage; or
13.3.7 special, indirect or consequential loss, costs, damages, charges or expenses however arising under or in connection with these Terms.
13.4 Subject to clause 13.2, our aggregate liability in contract, tort including negligence or breach of statutory duty, misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these Terms shall be limited to the higher of (a) the total fees paid for the Services during the 6 months immediately preceding the date on which the claim arose and (b) £1,000.
13.5 We will not be liable if any loss or damage arises as a result of your failure to cooperate with us under these Terms.
13.6 We will not be liable to any person other than you (as the subscriber of our Services) under these Terms
13.7 You accept that the limitations of our liability set out above are reasonable in all the circumstances.
14.1 We shall own all intellectual property rights (including copyright) in all materials which we supply to you in the provision of the Services.
14.2 Each of you and us agree with the other not to divulge or allow to be divulged any confidential information relating to the other, except where the other party has consented to such disclosure or where required by law to make such disclosure.
15.1 Anne Health shall for the duration of these Terms:
15.1.1 comply with all applicable laws, statutes, and regulations relating to anti-bribery and anti-corruption, including but not limited to the Bribery Act 2010 (the “Relevant Requirements”);
15.1.2 not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK; and
15.1.3 establish, maintain and enforce its own policies and procedures, including (but not limited to) adequate procedures under the Bribery Act 2010, to ensure compliance with the Relevant Requirements.
15.2 Anne Health shall ensure that its agents, consultants, contractors, subcontractors, and any other persons engaged in performance of Anne Health’s obligations under these Terms do so only on the basis of a written contract which imposes on and secures from such person terms equivalent to those imposed on Anne Health in this clause 15 (the “Relevant Terms”). Anne Health shall be responsible for the observance and performance by such persons of the Relevant Terms, and shall be directly liable to you for any breach by such persons of any of the Relevant Terms.
15.3 For the purpose of this clause 15, the meaning of adequate procedures and foreign public official and whether a person is associated with another person shall be determined in accordance with section 7(2) of the Bribery Act 2010 (and any guidance issued under section 9 of that Act), sections 6(5) and 6(6) of that Act and section 8 of that Act respectively.
16.1 We may terminate the provision of Services at any time, without notice, if:
16.1.1 you fail to pay our invoices within 30 days of becoming due;
16.1.2 you fail to co-operate with us in the performance of the Services; or
16.1.3 we notify you that you are in material breach of any other provision of these Terms and, if the breach is capable of remedy, have failed to remedy that breach within 30 days of the date of our written notification to you.
16.2 In the event that we cancel the contract with you for non-payment of a fee, you will still be responsible for paying us the Membership Fees and any other payments for the remainder of any Membership Period.
16.3 If you terminate the Agreement, we may provide you with a refund for any Services paid for in advance, but not yet received (unless otherwise required by law).
16.4 You can continue accessing Services for any period a valid Membership Fee has been paid.
16.5 Any outstanding invoices have to be settled before you can access our Services again.
17.1 We want to give you a great service. However, if you are unhappy with any aspect of your Membership or the Services then please contact our Team at hello@anne.health
18.1 You may not transfer any of your rights or responsibilities under the Agreement to anyone else without obtaining Anne Health’s consent. Anne Health may transfer all or any part of the Agreement to a different organisation at any time provided the Service you receive is not significantly reduced.
18.2 No term of the Agreement will be enforceable by virtue of the Contract (Rights of Third Parties) Act 1999 by any person that is not a party to it.
18.3 If any provision of this Agreement is, or is found to be, illegal, invalid or unenforceable, the remaining provisions shall continue in full force and effect and shall not be affected by such illegality, invalidity or unenforceability.
18.4 Even if we delay in enforcing this Agreement, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
18.5 These Terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
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